Return and Refund Policy

---

As an online RV parts store, we understand that sometimes things  don't go as planned. That's why we have a comprehensive return and  refund policy in place to ensure that our customers are satisfied with  their purchases. In this article, we'll go over our return policy, the  process for returning items, and our refund policy.

Our return policy is valid for 30 days from the date of purchase. If  30 days have gone by since your purchase, unfortunately, we can't offer  you a refund or exchange.

To be eligible for a return, your item must be unused and in the same  condition that you received it. It must also be in the original  packaging. Any item not in its original condition, is damaged or missing  parts for reasons not due to our error, or any item that is returned  more than 30 days after delivery will not be eligible for a return.

To initiate a return, please contact our customer service team at  email address with your order number and the reason for the return. Our  team will review your request and provide you with a return  authorization number and instructions for returning the item.

Please note that the customer is responsible for all shipping costs  associated with the return, unless the item is defective or damaged upon  arrival.

Once you have received your return authorization number and instructions, please follow the steps below to return your item:

1. Pack the item securely in the original packaging, if possible.  Please include all paperwork, parts, and accessories. All products must  be returned in good condition to ensure full credit.
2. Include the return authorization number provided by our customer service team.
3. Send the package to the address provided by our customer service team.
4. Keep your shipping receipt as proof of shipment until you receive your refund.

Please note that we are not responsible for items that are damaged or  lost in transit. We recommend using a trackable shipping service and  purchasing shipping insurance for your return.

Once your return is received and inspected, we will send you an email  to notify you that we have received your returned item. We will also  notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit  will automatically be applied to your credit card or original method of  payment, within a certain amount of days.

Our refund policy covers defective or damaged items, as well as items  that are not as described on our website. If you believe you have  received a defective or damaged item, or an item that does not match the  description on our website, please contact our customer service team at  email address within 7 days of receiving your order.

If you receive a defective or damaged item, please contact our  customer service team immediately. We will provide you with a return  authorization number and instructions for returning the item. Once we  receive the item and confirm the defect or damage, we will issue a full  refund or send a replacement item, depending on your preference.

If you receive an item that does not match the description on our  website, please contact our customer service team within 7 days of  receiving your order. We will review your request and provide you with a  return authorization number and instructions for returning the item.  Once we receive the item and confirm that it does not match the  description, we will issue a full refund or send a replacement item,  depending on your preference.

If you haven't received a refund yet, first check your bank account  again. Then contact your credit card company, it may take some time  before your refund is officially posted. Next, contact your bank. There  is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at email address.

At our online RV parts store, we strive to provide our customers with  the best shopping experience possible. However, we understand that  sometimes things don't go as planned. That's why we have a comprehensive  return and refund policy in place to ensure that our customers are  satisfied with their purchases. If you have any questions or concerns  about our return and refund policy, please don't hesitate to contact our  customer service team. We are always happy to assist you and make sure  you are completely satisfied with your purchase.